Tengzhou Gaodi Machine Tool Co., Ltd.
Our company solemnly promises you with the principles of thoughtful service and reliable product quality:
I. Service Commitment
1. Our company has formed a group of excellent emergency maintenance service teams. They are all experienced field engineers and senior technicians. They can rush to the scene for repair and replacement of any problems that occur.
2. During the warranty period or outside the warranty period, if the equipment fails, the supplier guarantees a telephone reply within 3 hours after receiving the notice, and the maintenance personnel can arrive at the site within 48 hours and start maintenance. And do not troubleshoot the maintenance personnel do not evacuate the site.
3． Expenses related to product quality during the warranty period shall be borne by our company.
4． The warranty period of the product is twelve months. (Except for human factors) During the warranty period, the supplier will repair and replace the parts that are caused by quality for free, and the parts and components damaged outside the warranty period will only be charged for the costs. Equipment damage caused by human factors on the part of the acquirer, repairs or accessories provided by the supplier are calculated at cost.
Commitment for return of goods
1. The returned products require complete product packaging, accessories, instructions, warranty cards, invoices, delivery notes, and reasons for return.
2. The user has quality problems under normal use. Please contact our company quickly during the warranty period to facilitate users to get timely repairs and replacement of parts.
The following conditions will not be returned:
① The product has been used abnormally.
② Storage and humidity under abnormal conditions.
③ Unauthorized repair, misuse, abuse and alteration.
④ Damage caused by food and liquid splashing.
⑤ Normal wear of the product.
⑥ Out of warranty.
We warmly welcome new and old customers to take a cooperation and be friends for life, and always provide us with improvements and suggestions on product design, product quality and after-sales service. In order to ensure the reliability and advancedness of the product, all standard parts are from well-known enterprises at home and abroad. Even the most precise products also need your careful maintenance. Please operate strictly according to the instruction manual.